Effective July 15, 2026

The Original Sin Podcast | www.theoriginalsinpodcast.com

Thank you for purchasing from The Original Sin Podcast. This policy explains when eligible merchandise may be returned, how to request a return, who pays return shipping, and how approved refunds are issued.

POLICY AT A GLANCE

Return-request deadline

Within 14 calendar days after the order is marked delivered.

Eligible condition

New, unused, unworn, unwashed, undamaged, and returned with original tags and   packaging.

Return shipping

Paid by the customer unless we confirm that the item was defective, damaged, or   incorrect.

Refund method

Issued to the original payment method after the return is received, inspected, and approved.

The Original Sin Podcast is a podcast and media brand operated by True Crime Story911 Media Group. In this policy, “we,” “us,” and “our” refer to True Crime Story911 Media Group acting through The Original Sin Podcast website, and “you” or “customer” refers to the person who placed the order.

This policy applies only to eligible physical merchandise purchased directly through www.theoriginalsinpodcast.com. Purchases completed through Etsy, Amazon, another marketplace, a third-party retailer, or an external fulfillment platform are governed by the return and refund rules displayed by that seller or platform.

You must email your return request within 14 calendar days after the carrier marks the order delivered. Unless our written return instructions provide a later deadline, the return package must also be postmarked within 14 calendar days after delivery. Requests or packages submitted after this return period may be declined, except where applicable law requires otherwise.

To qualify for a return, merchandise must meet all of the following conditions:

· The item is new, unused, unworn, unwashed, unaltered, and free from odors, stains, pet hair, makeup, deodorant marks, or other signs of use.

· All original tags, inserts, accessories, and packaging are included and are in resalable condition.

· You provide a valid order number or other proof of purchase from The Original Sin Podcast website.

· You receive return authorization before sending the package.

Do not mail a return without authorization. Unauthorized returns, returns sent to an incorrect address, or cash-on-delivery packages may be refused or delayed.

Email refunds@theoriginalsinpodcast.com and include:

· Your full name and order number;

· The item or items you want to return;

· The reason for the return; and

· Clear photographs of the item and packaging when the product is damaged, defective, or incorrect.

We will review the request and, if eligible, send return instructions and the correct return address. Approval of a return request does not guarantee a refund; the merchandise must still pass inspection after arrival.

Customers are responsible for all return-shipping costs, even when the original order qualified for free shipping. Original outbound shipping charges, expedited-shipping fees, and similar delivery charges are nonrefundable unless the return is caused by our verified error or required by law.

Please package the item securely and use a trackable shipping service. Keep the tracking number and shipping receipt until the return is completed. We are not responsible for customer returns that are lost, misdirected, or damaged before they reach the authorized return address.

After the returned merchandise is delivered, we will inspect it and notify you whether the refund is approved or declined. Approved refunds will include the eligible merchandise price and applicable sales tax. Nonrefundable shipping charges and other excluded fees will not be included.

Approved refunds will be issued to the original payment method, generally within 7 business days after approval. Your bank, card issuer, or payment provider may require additional processing time before the credit appears on your account.

If a return does not meet this policy, we will contact you regarding the available options. We do not guarantee a refund for merchandise returned used, damaged, incomplete, late, or otherwise ineligible.

Contact us within 14 calendar days after delivery if your order arrives damaged, contains a manufacturing defect, or includes the wrong item. Include clear photographs of the merchandise, packaging, shipping label, and the issue. Do not discard the product or packaging until we provide instructions.

When we verify that the item is damaged, defective, or incorrect, we may offer an appropriate resolution, such as a replacement, refund, or prepaid return label. Normal wear, damage caused after delivery, improper care, incorrect sizing selected by the customer, or minor variations in color or placement that are customary in made-to-order printing are not considered manufacturing defects.

Unless required by law, the following are not eligible for return or refund:

· Digital downloads, streaming access, podcast memberships, subscriptions, donations, and other electronically delivered content or services after access or delivery has begun;

· Personalized, customized, made-to-order, or specially produced items when the listing states that returns are not accepted;

· Gift cards, promotional credits, and giveaway prizes;

· Items clearly marked “Final Sale” or otherwise identified as nonreturnable before purchase;

· Merchandise that has been worn, washed, altered, damaged after delivery, or returned without required components or packaging.

Direct exchanges are not guaranteed. For a different size, color, or product, the usual process is to complete an approved return and place a new order. Replacement procedures may differ when we verify that an item is defective, damaged, or incorrect.

Contact us as soon as possible to request an order cancellation. Because some merchandise may enter production or fulfillment shortly after purchase, we cannot guarantee cancellation once processing has begun or the order has shipped.

If we cannot fulfill an order, we may cancel the affected item and issue a refund to the original payment method. If an unexpected delay prevents shipment within the promised timeframe, we will provide the options required under applicable law, which may include agreeing to a revised shipping date or receiving a refund for unshipped merchandise.

The Original Sin Podcast may link to merchandise, services, affiliate offers, or storefronts operated by third parties. Returns and refunds for those purchases must be requested from the seller or marketplace named on the receipt and are controlled by that seller’s policies. We cannot issue refunds for payments we did not process.

This policy does not limit any non-waivable rights or remedies available under applicable consumer-protection law. Where a legal requirement conflicts with this policy, the legal requirement controls.

We may revise this policy to reflect changes in our products, fulfillment practices, payment systems, or legal obligations. The effective date at the top identifies the current version. The policy displayed when an order is placed will generally govern that purchase, subject to applicable law.

Return and refund inquiries: refunds@theoriginalsinpodcast.com

Website: www.theoriginalsinpodcast.com